I've been with my little local ISP since the early 90s, when they were a university-based Freenet with a handful of dialup ports, staffed by an aging hippie 'Net evangelist and a few dedicated student geeks. Ever since they went private and began expanding services, their support has slid downhill. I think there's one guy still there who knows anything about majordomo, and he only works part-time; every time one of the usual helpdesk guys tries to fix something, it all goes to hell. I suspect very few of them even speak Unix any more.
I keep hoping it's temporary, too. But I sure miss the days when I could call the CEO at home and get him to help troubleshoot a particularly tricky problem for me in exchange for a beer or two.
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I've been with my little local ISP since the early 90s, when they were a university-based Freenet with a handful of dialup ports, staffed by an aging hippie 'Net evangelist and a few dedicated student geeks. Ever since they went private and began expanding services, their support has slid downhill. I think there's one guy still there who knows anything about majordomo, and he only works part-time; every time one of the usual helpdesk guys tries to fix something, it all goes to hell. I suspect very few of them even speak Unix any more.
I keep hoping it's temporary, too. But I sure miss the days when I could call the CEO at home and get him to help troubleshoot a particularly tricky problem for me in exchange for a beer or two.