This is starting to really yank my chain

[the_siobhan]

On March 14, one month ago, I sent a support request to my hosting company because I was having trouble creating a new email list. I've done it tons of times, it's not rocket science. But for whatever reason I could create the list, but the majordomo would bounce back anything I sent to it, claiming the list didn't exist.

In the intervening time, the tech has created a list that doesn't recognize any commands and deleted the two pre-existing mailing lists. He has supposedly recreated them, but they reject anything that I try to send through. And every time he changes something, he closes the ticket, saying "All fixed!" Well no, it's not all fucking fixed and I have to re-open the ticket, posting detailed messages listing all the things that still don't work, please fix them, thank you.

The poor guy who works the desk has been apologetic as hell, but that's not curing the problem. And the thing is, even after dealing with the horror that is the vast majority of ISPs, I really didn't expect this. I've stuck with this company for years even though there are tons that are cheaper. Because they have always treated me well and they have always been really on the ball about fixing any problems I have had or answering any questions immediately. I've never waited more than six hours for a response to an email, even on holidays. And I've never before had a problem that wasn't fixed within 48 hours.

So I'm not sure if I should say fuck this and leave, or hope it's just a temporary thing and stick it out.

I did spot the tech's email address in one of the tickets and I'm thinking about sending him a long unhappy email. I think before I do that I should figure out how to work the DVD burner and back up my website.

Add all this to the fact that my computer can't sustain a network connection, and I can't use livejournal or personal email at the new job, and I'm feeling a little 1992 right now.

Comments

[digital-space.livejournal.com]

This is why we self-host. Our up sped sucks, though.

[kightp.livejournal.com]

Ouch, does that sound familiar.

I've been with my little local ISP since the early 90s, when they were a university-based Freenet with a handful of dialup ports, staffed by an aging hippie 'Net evangelist and a few dedicated student geeks. Ever since they went private and began expanding services, their support has slid downhill. I think there's one guy still there who knows anything about majordomo, and he only works part-time; every time one of the usual helpdesk guys tries to fix something, it all goes to hell. I suspect very few of them even speak Unix any more.

I keep hoping it's temporary, too. But I sure miss the days when I could call the CEO at home and get him to help troubleshoot a particularly tricky problem for me in exchange for a beer or two.

[ladyclayton.livejournal.com]

I'm really going to miss you this weekend.

[kest]

ya know, where I work, we are supposed to verify the satisfaction of the client with the fix. If I even fix a *typo* for someone, the email ends with 'let me know if it all looks okay now' or something similar.