Hemlock B Bootsalotta

A lot of my job these days is figuring out how to make people have a better mental model of the system that they're working with so they never have to make that call. I frequently want to grab some of these UX writers by the lapels and scream THESE ERROR MESSAGES MEAN NOTHING TO THE HUMAN USING THIS SYSTEM HOLY SHIT. I mean some people are always going to pick up the phone, but I'm less furious at that than I am at the designers who do this really half-assed design and pass the rest of their job on to people like you.

Btw I collect error messages so please screenshot the good ones and send them to me :)