i'm your toy, a 20th century boy

[the_siobhan]

The housemate signed us up for an internet upgrade about a month ago. The fancy new modem arrived a week later. Since then we've been trying to get somebody out to install it, with multiple appointments made, missed, changed, and cancelled. At one point housemate got an email saying the installation had been completed - said email having arrived an hour after the supposed appointment, which of course had not actually happened.

I can always tell when housemate is on hold, they puts their phone on speaker and the horrible music plays for an hour while they wait.

Last week a dude showed up, looked at our house, said "Oh this installation will take two people," and left.

More horrible hold music. The installation was scheduled for yesterday.

Yesterday a dude showed up, looked at our house, said "Oh this installation will take two people." Yes we know that? That's what we asked for?

This time guy made the follow-up appointment on the spot and in theory two people will be showing up on Wednesday. I await the results with baited breath.

Comments

[elusis]

My father is trying to change Internet/phone companies.

They cancelled five installation appointments. The sixth left him with no working Internet or land line at all, equipment hanging from the wall, and all of his DVRs unplugged. The seventh, which he had to sit on hold for four hours to schedule, still didn't result in working Internet, and they tried to take away his DVRs. Meanwhile they informed him that he wouldn't be getting the deal which led him to want to switch anyway.

[bluedreaming]

(I’m here from write every day though I am procrastinating on checking in.)

That’s terrible, and yet so familiar. It’s ridiculous but I keep two internet services (one cable, one phone line whatever) since I don’t trust either of them. And now we have to swap our cable modem for a new one. :/ there goes my entire evening, provided it actually works.

Fingers crossed that you actually get two people this time. (Or will the two people show up and announce that three are needed? And, next, presumably the pear tree and partridge?)

[ysilme]

Good grief, what a nuisance! I keep my fingers crossed for you. Reminds me of trying to get the landline for my new flat hooked up - back then in the ancient times before there were cells or internet. You had to go to the shop to make an appointment. Did that. Guy didn't come at the appointed time, but when I went back to the shop they said he'd been there. Rinse, repeat, twice. Third time: I'm at the shop, insisting to know the reason why "this misunderstanding" *eyeroll* was happening. Turns out the guy had always called ahead to verify I'm home so he wouldn't come in vain. To a not-hooked-up landline without a physical phone. /o\

[sylvanwitch]

Ugh, WHY are communications companies always like this, it seems? So. Many. Horror. Stories. So much lost time!